Fusietek (“Fusietek”, “we”, “us” or “our”) operates the website fusietek.ae (the “Site”) and provides the technology products and services described on it (together, the “Services”).

We take privacy seriously. This Privacy Policy is written to align with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL) and its implementing regulations, and — where it applies to you — the EU/UK General Data Protection Regulation (GDPR).

By using the Site or our Services, you confirm that you have read and understood this Policy.

01Who we are

Fusietek is the controller of the personal data described in this Policy. Where we process data on behalf of a business client — for example, data inside a system we host or maintain for them — that client is the controller and we act as a processor under our contract with them. In that case, please refer to that client’s own privacy notice.

02Personal data we collect

2.1  Data you give us directly

• Identity and contact data — name, job title, company name, email address, telephone number, and the country or emirate you are based in.
• Enquiry and project data — the content of contact forms, quotation requests, service briefs, support tickets, emails and messages you send us, including any documents or attachments you choose to share.
• Account data — where we provide a client portal: username, hashed password, access permissions and account preferences.
• Billing data — billing name and address, TRN / VAT number, purchase order references and invoice history.
• Recruitment data — CV, employment history, education, references and right-to-work information if you apply for a role.
• Marketing preferences — your consent to, or opt-out from, newsletters and commercial communications.

2.2  Data collected automatically

• Technical data — IP address, approximate location derived from it, browser type and version, operating system, device type, screen resolution and language settings.
• Usage data — pages viewed, time spent, referring URL, links clicked, files downloaded, and the date and time of your visit.
• Cookie data — see section 8.

2.3  Data from third parties

• Business contact details from public sources such as company websites, LinkedIn or trade directories, used strictly for business-to-business outreach.
• Confirmation of payment status from our payment processors. We do not receive or store your full card number.
• Analytics and advertising identifiers from the providers listed in section 6.

2.4  What we do not want

Please do not send us sensitive personal data — data revealing racial or ethnic origin, religious or political beliefs, trade union membership, criminal records, health or biometric data — unless we have specifically asked for it and explained why. If you send it unprompted, we will delete it where we lawfully can.

2.5  Children

The Site is intended for businesses and adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has provided us with personal data, contact info@fusietek.ae and we will delete it.

03Why we use your data

Where we rely on consent, you can withdraw it at any time (see section 9). Withdrawing consent does not affect processing carried out before withdrawal.

04Marketing communications

If you subscribe or ask us for information, we may send you occasional updates about our services. Every marketing email contains a one-click unsubscribe link, and you can also email info@fusietek.ae at any time.

We will still send you service messages — invoices, security notices, incident reports and contractual updates — because these are necessary to the service and are not marketing.

We do not sell your personal data, and we do not share it with third parties for their own independent marketing.

05How we protect your data

We apply technical and organisational measures appropriate to the risk, including:

• encryption of data in transit (TLS) and at rest for our production databases;
• role-based access control, so staff only access what their role requires;
• multi-factor authentication on administrative accounts;
• logging and monitoring of access to systems holding personal data;
• regular patching, backups and tested restore procedures;
• confidentiality obligations in every employee and contractor agreement;
• due diligence and written data-processing terms with our vendors.

No system is completely secure. If a personal data breach occurs that is likely to prejudice your privacy or security, we will notify the UAE Data Office and affected individuals without undue delay, as required by the PDPL.

06Who we share your data with

We share personal data only where there is a clear need, and always under contract or legal obligation:

• Cloud hosting and infrastructure — AWS / Azure / Google Cloud — state region
• Email and productivity tools — Google Workspace
• CRM and support tools — Zoho CRM / HubSpot / Zendesk
• Analytics — Google Analytics 4
• Payment processors — Network International / Telr / Stripe
• Professional advisers — auditors, accountants, lawyers and insurers, under duties of confidentiality.
• Authorities — UAE regulators, courts, law enforcement or tax authorities where we are legally required to disclose.
• Corporate transactions — a buyer or successor entity if Fusietek is sold, merged or reorganised, subject to equivalent protections.

07International transfers

Some of the providers above may store or process data outside the UAE. We transfer personal data internationally only where:

• the destination country has been recognised by the UAE Data Office as offering an adequate level of protection; or
• appropriate safeguards are in place, such as standard contractual clauses, binding corporate rules or an equivalent contractual commitment; or
• a specific exception under Article 23 of the PDPL applies, including your explicit consent.

You may request details of the safeguards we use by writing to info@fusietek.ae.

08Cookies

We use cookies and similar technologies to make the Site work and to understand how it is used.

When you first visit the Site you will see a cookie banner allowing you to accept or reject non-essential categories. You can change your choice at any time via https://fusietek.ae/cookies or through your browser settings. Blocking cookies may affect how parts of the Site work.

09Your rights

Subject to the conditions and exceptions in the PDPL — or the GDPR, where it applies to you — you have the right to:

• Be informed about how we process your data. This Policy.
• Access the personal data we hold about you and receive a copy.
• Rectify inaccurate or incomplete data.
• Erase your data where it is no longer needed, where consent is withdrawn, or where processing is unlawful.
• Restrict processing while a concern is being investigated.
• Object to processing based on legitimate interests, and to direct marketing at any time.
• Portability — receive your data in a structured, machine-readable format and have it transferred to another controller where technically feasible.
• Withdraw consent at any time where consent is the legal basis.
• Not be subject to a decision based solely on automated processing that produces legal effects for you. We do not currently carry out such automated decision-making or profiling.

Complaints. If you are unhappy with our response, you may lodge a complaint with the UAE Data Office or your local supervisory authority. We would appreciate the chance to resolve it with you first.

10How long we keep data

When a retention period ends, we securely delete the data or irreversibly anonymise it so it can no longer identify you.

11Third-party links

The Site may link to third-party websites, plugins or applications. Clicking those links may allow third parties to collect data about you. We do not control those sites and are not responsible for their privacy practices — please read their notices before sharing anything.

12Changes to this Policy

We may update this Policy to reflect changes in our services, technology or the law. The “Last updated” date at the top will always show the current version. If a change materially affects your rights, we will notify you by email or a prominent notice on the Site before it takes effect.

13Contact us

Questions, requests or concerns about privacy: